All orders placed before 3:30pm are despatched from our warehouse the same day via Royal Mail 1st Class or our couriers Citylink, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order.

If your parcel of goods is being delivered by our courier, it will require a signature on arrival. If you’re not in they will attempt to deliver your parcel to one of your immediate neighbours, and will pop a card through your door to let you know which neighbour has it.

Orders that contain pre-order products (i.e. not currently in stock) will be shipped as soon as all products are in stock. If you would like your products shipped as soon as stock is available, please contact A separate P&P charge will apply to each despatch.

Returns – Damage – Problems

If you have any problems just contact us. Whatever the problem, we’ll stay with it until it’s resolved and you’re satisfied. If your goods are damaged upon delivery, please mark ‘damaged’ on the driver’s delivery receipt, keep the box and packing and ring us on the number below.

If you have questions about deliveries, please call us on 0115 946 0777 and we will be glad to assist you.


If a refund is required due to faulty goods or incomplete deliveries, then a refund will be made with three working days by refunding to your debit/credit card.

Credit Card and Personal Information

Any credit card or personally identifying information divulged to Impact Fork Trucks via our employees will not be stored on secure servers nor released to any other party.

By using the virtual terminal system on Paypal’s website, we do not store any credit/debit card details and all information loaded through their virtual system is encrypted and secured.

Who else sees your information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail and Citylink. By using our web site or telephone ordering system you consent to us using the personal information you have given Impact Fork Trucks, as outlined in this Privacy Policy.

We may also use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

If you are worried about anything to do with our site, please phone us on 0115 946 0777 and we’ll be glad to talk through any issues with you.