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Impact investment sets new standard for heavy truck support

Impact Handling, the premium material handling specialist, has introduced an enhanced service and support offering for heavy truck users that promises to set a new benchmark within the industry.

A period of significant investment has seen enhancements to every aspect of Impact’s Konecranes-led heavy equipment offer. All of which has been focused on bringing previously unseen levels of responsiveness, efficiency and safety to heavy equipment operators and their demanding handling environments.

Terry Kendrew, Managing Director at Impact handling says: “With this investment we have made a very serious, long term commitment to the heavy truck segment. And we have done so with the sole intention of delivering the highest levels of service, support and value available to larger equipment users within the UK.”

The move has also seen Impact extend its stock of UK-based equipment and parts inventories, as well as the establishment of a dedicated UK-based parts team and a rapid response parts supply from the Konecranes factory for specialist and bespoke parts not held in the UK.

Patrik Lundbäck, Director and Head of Sales and Distribution, Konecranes Lift Trucks comments: “We enjoy an extremely close working relationship with the Impact team, who have an umbilical cord connection to our technical, design and parts teams back at the factory. This means that when customers speak with Impact they are effectively speaking directly to the manufacturer.”

About The Vans

Existing customers will enjoy immediate benefits from the introduction of Impact’s new state-of-the-art and fully bespoke fleet of heavy truck service vans. The new vehicles, which are being rolled-out nationwide, have been uniquely designed and specified to meet the service demands of the biggest machines and toughest environments.

The vans have been designed around advanced On-Board Power technology, which includes a high-power under-floor power generation and air compression system capable of supplying adequate power to enable the rapid servicing of everything up to the very largest machines. The technology has also been designed to optimise working safety – a critical consideration when working with heavy componentry, high-pressure systems and potentially flammable liquids.

Compatibility with customers best working practices has also been a key consideration with the new vans, which all carry Chapter 8 livery and safety beacon lighting as part of their package of high-visibility safety features.

The customised nature of the vans has also enabled maximum use of the interior load bay space, which has translated into the ability to carry a higher level of bespoke tooling and service parts within its custom designed racking.

Steve Kent, Heavy Truck Support Manager at Impact handling adds: “The capability of the new vans enables our engineers to work more efficiently, to service and repair equipment faster and to do so while elevating onsite safety. They really are a game-changer.”

Factory Trained Heavy Truck Engineers

Impact’s extensive investment has continued through to its training department, which now benefits from a dedicated heavy truck training team able to offer a full range of specialist training programmes. The in-house team has been individually trained by Konecranes and every team member is fully factory approved, as are all of the heavy truck training programmes offered by Impact.

Impact additionally offers a growing short-term rental fleet of Konecranes and Mol equipment which has been specified to meet typical customer demands and is available for immediate hire nationwide.